Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2023, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 88% and 85% respectively.
“A good well managed facility everyone knows there jobs well and it shows , Ive been here multiple times and it’s spot on Great Staff. Adam King”
“The entire staff, from front desk personnel to the pre and post surgery staff, were excellent! They were very reassuring, warm and compassionate. They made me laugh at an uncomfortable portion of the procedure which I greatly appreciated! They are dedicated and professional and an asset to your company. Thank you!”
“From check in to discharge, everyone at MVHSC treated me great! This was my third procedure at the Center and every time my experience there was fantastic. A nurse called me the next day after discharge to inquire about my condition and asked if there was any change in my condition.”
“I am a therapist in a local surgical ICU & am well versed in how things should happen when it comes to surgery. I was impressed during every step of preop, intraop & post op with Mission Valley Heights Surgical Center.”